CUSTOMER SERVICE

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CONTACT US

Have questions or feedback?

Here at the Original Gentleman, we strive to respond to all emails within 24 hours. We look forward to helping you on your journey to your "Everyday Suede"

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FAQ

01

I’ve found the shoes I want but can’t select my size

 

We make all shoes to order, therefore if your size is not available just reach out to customer service. They will respond within 24 hours on ways to order any size you would like. For the same price!! 

03

How does Pre-Sale work

 

Pre-sale allows you to buy your shoes before anyone else, all of the shoes will be discounted. This also gives you a chance to have your shoes on, during release day, or even get your gifts in advance.

02

 

Can you give me more information about the original gentleman

 

These shoes are made with all sustainable and animal friendly products. All shoes are suede as we are the everyday suede. We strive to show individuals how to feel comfortable wearing suedes in any setting.

04

Which methods of payments can I use

 

We accept all major debit and credit cards, as well as PayPal. 

05

What if I am a half size like 9 1/2

 

All of our shoes run a little big, therefore any half sizes can usually fit into the size below. In this example a 9 1/2 can fit a 9. If there are any problems we do have the ability to make them in a half size for your ideal comfort.